Terms and Conditions

Terms and Conditions

The purpose of this document is to provide clarity on the Terms and Conditions under which bookings are made.  By making a booking the Guest agrees to the Terms and Conditions contained within this document.

The Management reserves the right to amend or add to these policies at any time and without prior notice.

Prices

• The Management reserves the right to determine and vary the price of Holidays.
• When a booking has been made the price becomes agreed and fixed for the duration of the holiday.
• The Management may vary the prices of all other goods and/or services provided by the guest house at any time and without prior notice.

Payment

• A booking is not confirmed until a deposit has been paid and received. Please note:  Deposit are refundable at The Managements discretion, alternatively, the deposit payment can be used for future bookings.
• Payment may be made by Cash or Credit/Debit cards. All outstanding accommodation charges should be paid for upon arrival, unless otherwise agreed by the management.
• Payment by cheque must be made 3 weeks prior to arrival in order for payment to clear. Cheques will not be accepted on the day of arrival as a payment method.
• Credit card transactions are handled by a third party financial institution, which receives the credit card number and other personal identifying information only to verify the credit card numbers and process transactions.
• Guests are required to pay for extras such as food and beverages at the time of requesting such extras. Breakfast is included in the price of the holiday.
• Evening dinner is provided if you require it and is charged at £27 per person for a full 3 course meal.

Cancellations and Amendments to Bookings

• Changes to bookings must be made by telephoning 01253 352851, WE DO NOT ACCEPT CHANGES TO BOOKINGS VIA THE USE OF SOCIAL MEDIA, as we cannot guarantee this method.
• The Management will make every effort to accommodate amendments to a booking. Guests are strongly advised to take out holiday insurance to cover the cost of cancellation charges.
• Bookings cancelled 28 days or more prior to the start of the holiday will not be subject to any charge.
• Bookings cancelled over 7 days but less than 28 days prior to the start of the holiday will be subject to a charge equivalent to the cost of the first two days holiday.
• Bookings cancelled within 48 hours prior to the holiday will incur the full cost of the holiday.
• Cancellation charges will be payable to the guest house immediately. Where a booking has been secured by Credit/Debit card, cancellation charges will be made to that card.

Non-Arrival

• It is advisable that guests notify the management of any problem or potential problem with their travel in connection with the booking. In this case the management will hold open the accommodation.  Where a guest does not arrive for their holiday this shall be regarded as a cancellation.
• Where a guest fails to arrive for the start of their holiday and no prior notification is received, we may re-let the accommodation following 24 hours of the non-arrival.
• Where a guest chooses to leave prior to the completion of their booking, there will be NO

Coronavirus and other illnesses

• As we continue to live with Covid 19 we are aware that some of our older and/or more vulnerable guests are still being a little cautious therefore we are still implementing a few of the things we put in place and we kindly ask guests not to travel to the Grosvenor View if you are displaying any symptoms.  Whilst it may be a mild illness to you and members of your booking, to our older and/or more vulnerable guests it could have significant consequences.
• Should you need to cancel your reservation due to circumstances arising from Covid-19 (Coronavirus) pandemic, (positive test, symptoms etc) we would be happy to re-arrange your reservation to another date within the following 12 months, providing we are given notice of the cancellation, this should be at least 4 days prior to arrival or we can issue a full refund. PLEASE DO NOT TRAVEL TO THE GROSVENOR VIEW AND PHONE 111 for advice.
• If you or a member of your booking is suffering from any other illness that is infectious PLEASE DO NOT travel to the Grosvenor View
• On the day of your departure, rooms MUST be vacated promptly at 10.00am to allow for extra cleaning.
• Should a member of your party develop any of the COVID-19 symptoms, you MUST isolate yourselves in your room, inform us and go to NHS 111 online to seek advice
• If you are able to return home, you MUST do so at your earliest convenience. Please note:  A refund will be given or the days remaining of your holiday will be moved to a future date.  If you are unable to return home and need to isolate for a longer period than that remaining on your reservation, you will be charged our daily rate plus a deep cleaning fee of £60.
• You MUST NOT mix with anyone else within the guest house if you or anyone in your party are showing signs of COVID-19.

Other Information 

• Check-in is no earlier than 3.00pm and no later than 8.00pm, check out is STRICTLY00am. If you check out later than 10.00am you will incur an extra nights stay.
• Any damage caused by guests to property must be paid for prior to departure. Any damage found to have been caused by a guest will be charged to the Credit/Debit card.
• No pets (other than assistance or guide dogs) are allowed.
• Guests may only receive visitors by prior arrangement with the Management.
• Playing musical instruments, radios and televisions should be kept at a level, which is inaudible to other guests.
• Rooms will be given a mini service on a daily basis and we respectfully ask that you leave your personal belongings tidy to facilitate the cleaning.
• The heating will be on between 3.30pm and 11.00pm and again from 6.30am to 10.00am. Please note that portable heaters cannot be supplied by us and should not be brought into the premises as they pose a fire risk.
• It is not expected that the rooms are occupied all day long, therefore no heating will be provided.
• The law and our business insurance requires that these premises are completely non-smoking. Smoking out of bedroom or bathroom windows is strictly prohibited.  Any signs of smoking within the rooms will incur an deep cleaning charge of £150 which will be charged to your credit/debit card.
• For health, safety and hygiene the Kitchen is strictly private.
• The dining room is for meals and as such will not be opened up for any other use.
• Guests are quite welcome to consume their own food within the dining room no later than 8.30pm.
• If you have a food allergy or intolerance or you have special dietary requirements then we do appreciate being informed before your arrival.
• In order to prevent fire could we kindly remind guests to turn off any straighteners, hair tongs etc when leaving the room for the day/evening.
• It is a criminal offence to tamper with any fire-fighting equipment including fire extinguishers, fire break points etc. Anyone found tampering with fire safety equipment will be charged £100, reported to the police and asked to leave the premises.
• The Management reserves the right to terminate any holiday if it believes that a guest has failed to observe any of these terms and conditions, common law or reasonable moral or social conventions. No refunds will be given and the guests will be liable for any damage to the fabric, furniture and/or fittings.
• We will not tolerate any violence, either physical or verbal towards ourselves, our property or other guests. Any guest found to be being violent or menacing will be asked to leave before the police are called.  Any damage done will be charged to the credit/debit card used at the time the booking is placed.
• No responsibility will be taken for accident or injury resulting from the guest’s negligence.
• All reservations are subject to availability, we are unable to guarantee allocation of certain rooms, but will wherever possible try to accommodate any such requests.
• If for any reason during your stay the Management has to close any room or public area down, it will be in the interest of Health, Safety and/or Fire regulations, we DO NOT accept any liability for the loss of enjoyment of the said facility.
• No reduction is made for temporary absence, meals not taken, premature departure for any reason, nor for accommodation not required after confirmation of booking.
• Windows must be kept closed when the room is unoccupied and doors locked, the Grosvenor View will not be held responsible for items of value left unattended in an unlocked room. 24 hour CCTV is in operation within the property and in the garden for your safety and security and ours.
• For security reasons we ask that guests DO NOT ANSWER THE DOOR
• We DO NOT accept Stag and Hens. Your booking will be cancelled if you have booked for a Stag and Hen party or a block booking through any third-party booking site. 
• We are strictly over 50’s only.

Events outside our Control 

• Please note events outside and beyond our control, including: industrial action, explosion, fire, flood, power failure, disruption to water supplies and emergency evacuation.
  

• Sometimes it is necessary for us to contact our team of workmen, should they deem a room is not safe and habitable they have the power to close the room down for everyone’s safety and well-being. This is beyond our control and we will endeavour to move your booking to another room if available or to another date that is convenient to yourselves.
  

• Any of the above can happen at any time and is beyond our control, we will endeavour to contact you as soon as possible if we are unable to offer you accommodation. If you have already paid for your room, we will refund your payment to you.

Access Guidance

We do not have a lift.

Street parking-no restrictions.

1 step into front entrance.

3 storey house.

1st floor bedrooms 15 steps.

All rooms en-suite (showers). Some have a step up

Well lit corridors.

Service dogs welcome.

Mobile network – good.

Task lighting available.

Table service in dining room

Wheelchair hire locally.

Bus/Tram stop only 50yds-

20 minutes walk to Blackpool centre

Taxi pick up at front door to order.

Bus/Train station 5 minutes drive – 20 minutes walk

1 step to outside front sitting area.

Ground floor facilities – dining room, reception.

Owner/Occupier on hand 24 hours.